Zen Desk - Making your support experience better

It couldn’t be easier to talk to us...

All you need to do is click the support tab from within your account, fill out the form and hit go. We will send you an email straight back with a link to your ticket.  From there onwards you will have a direct link to your ticket and our Customer Support team.

You can communicate with us, add notes and attach files to ensure your query is resolved in the quickest way possible.

We hope you don’t run in to any problems but look forward to helping you as quickly and efficiently as possible if you do!

Here’re some of our thoughts on how life has got easier since the arrival of Zen!

"By sending requests through the account we get all of the account details as well as the customer's request, this speeds up our response time immensely by allowing us to dive straight into the account without having to go back and forth to find out the company details from an email."

Dan.R

"Having everything in the ticket means all of the customer's queries and our conversations with them are all in the same place and visible to us and the customer. This makes sure we are always all on the same page and really helps with the efficiency of the solution as well as the experience."

Vince.P

"As soon as the customer sends the request from their account, they get a link to that ticket emailed to them. By clicking through into their ticket, it's really easy for customers to interact with us and a better experience than emails."

Jade.T

"We can tag and search tickets, allowing us to see patterns and more frequent subjects. From this we can see where to improve our customer training sessions as well as develop the product."

Maria.K

"It's all in one place with all the right details and online, so I can check in with the guys and help out when needed from anywhere"

Andy.T

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